Cancellation policy
You have the right to cancel this contract within 14 days without giving any reason.
The withdrawal period is, in accordance with the standard withdrawal period in Europe - 14 days (§ 355 Abs.1 BGB n.F.), from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
Werkmax UG
Südstraße 55
44625 Herne
Tel: +49 2325 / 3722-70
Fax: +49 2325 / 3722-71
E-Mail: info@werkmax.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You can also download the withdrawal form or another unambiguous declaration from our website https://www.werkmax.de/widerrufsformular.pdf and send it to us by post, fax or e-mail.
If you make use of this option, we will send you a confirmation of receipt of such a revocation (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of sending the goods (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than one month from the day on which we are informed about your decision to withdraw from this contract (Section 357 (2) BGB (new version)). Shipping costs are the shipping costs that you as a consumer may have paid as part of your order.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than one month from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the one-month period.
According to the law implementing the Consumer Rights Directive, the costs of returning the goods are generally to be borne by the buyer (Section 357 (6) BGB new version). You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. See Shipping information > Returns
Financed transaction / special information
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
Our General Terms and Conditions apply
Privacy Policy
End of the withdrawal policy
Widerrufsbelehrung
Folgen des Widerrufs
Finanziertes Geschäft / besondere Hinweise
Ausschluss des Widerrufsrechtes
- zur Lieferung von Waren, die nicht vorgefertigt sind und für deren Herstellung eine individuelle Auswahl oder Bestimmung durch den Verbraucher maßgeblich ist oder die eindeutig auf die persönlichen Bedürfnisse des Verbrauchers zugeschnitten sind,
- zur Lieferung von Waren, wenn diese nach der Lieferung auf Grund ihrer Beschaffenheit untrennbar mit anderen Gütern vermischt wurden,